I am having trouble upgrading my ADX tokens, what to do? – Ambire

If you hold legacy ADX tokens, you can upgrade those on our Staking Portal as from 20.08.2020. The deadline to upgrade them is 16th March, 2022, but we urge our community to do it sooner since exchanges will no longer accept the legacy ADX. Check the announcement on our blog to find out exactly how to do it.

First, make sure you have the MetaMask browser extension and your ADX need to be on it if you prefer to use MetaMask - we recommend using Google Chrome. If you use a hardware wallet such as Trezor or Ledger, you can easily connect it to MetaMask (this doesn’t export your private keys). If you use a keystore file (JSON), you can still import it. If your ADX on a mobile wallet supported by WalletConnect, you can use this wallet too.

What else could be causing difficulties upgrading:

You have an active ad blocker. While highly unlikely, some ad blockers may still interfere and prevent you from upgrading
Make sure you haven't changed any security settings of the MetaMask browser extension. If you have changed any of the permissions e.g, this could cause issues
You have an older version of MetaMask: make sure to update to the latest version.
You have an older version of Trezor/Ledger middleware
You have a pop-up blocker activated
You have installed a browser extension, other than MetaMask, which is also interfering with the content of the page
You are using a VPN which may also interfere
Ledger users: If you have any issues and/or see an error saying "Invalid data received(0x6a80)" when using Ledger, you need to do following: 1. Update to the latest firmware, but first make sure you have your seed with you; 2. Enable custom contract data in the Ethereum app on the device

If you have checked for all of the above, yet you are still receiving an error, please send us a screenshot of the page with the developer console open (e.g. on Chrome browser, you need to right click on the page, select Inspect, then click on Console) so we can investigate. You can do so by creating a support ticket.

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