Find answers to the most common questions about Ambire Ice, including supported wallets, pre-orders, shipping, payments, and privacy.
Compatibility and functionality
Q: Which wallets and account types does Ambire Ice support?
A: At launch, Ambire Ice will function as a hardware signing device for Safe accounts imported into Ambire Wallet.
Support for additional account types and wallet configurations is planned for future updates.
Q: How can I used it with Safe account?
A: Ambire Ice can be used as a hardware signer for your Safe account, supporting three connection methods: USB, Bluetooth (for mobile devices), and QR codes (for air-gapped mode).
You can choose whichever method best suits your device needs and security preferences.
Q: Does Ambire Ice support air-gapped mode?
A: Yes! Ambire Ice supports a fully air-gapped mode, allowing you to sign transactions without a physical or wireless data connection.
With a simple flip of a switch, the device physically disconnects USB data lines and cuts power to the Bluetooth module. This isolation is enforced at the hardware level, not through software settings.
When air-gapped mode is enabled, transactions can only be signed using QR codes, with information exchanged via QR codes in both directions.
Q: Does Ambire Ice require a battery?
A: A battery pack is required when using Ambire Ice in air-gapped mode, where transactions are signed using QR codes.
When air-gapped mode is disabled, Ambire Ice can be powered directly through its USB-C connection, without requiring a battery. For Bluetooth connection you can use both battery pack or external source of power, via USB-C connection.
Ordering, payments and shipping
Q: How do I reserve my Ambire Ice
A: You can pre-order here and pay a $10 deposit to reserve your device.
Q: Is the preorder payment refundable
A: No, the $10 deposit is non-refundable.
Q: Can I purchase Ambire Ice using cryptocurrency?
A: Yes! Ambire Ice purchases are available exclusively through cryptocurrency payments.
You can place your pre-order through the dedicated section on the official Ambire Ice website.
Q: Can I pay using fiat currency or a credit card?
A: No. Ambire Ice currently supports cryptocurrency payments only.
We have intentionally chosen not to integrate traditional payment providers into the ordering process.
To pre-order your device, visit the Ambire Ice website.
Q: How can I order of Ambire Ice?
A: Once Ambire Ice is ready for shipping, we will notify you by email with instructions on how to order your fully assembled device, including the battery pack.
You will be able to choose from the available shipping options. For additional privacy, we recommend using a P.O. box as your delivery address.
Q: When will shipping begin?
A: Shipping is currently expected to begin in early 2027.
We will notify everyone who has pre-ordered Ambire Ice when shipping becomes available. We will also make a public announcement once devices are ready for delivery.
Q: Which countries can Ambire Ice be shipped to?
A: We aim to offer worldwide shipping, with the exception of sanctioned countries and regions.
However, shipping availability may be subject to logistical or regulatory restrictions.
We reserve the right to decline orders and issue refunds for destinations where delivery is not possible or presents significant difficulties, including restrictions imposed by shipping providers.
Q: Do I need to use a P.O. box for delivery?
A: No. Using a P.O. box is recommended for privacy reasons, but it is not mandatory.
You can choose another supported delivery address or shipping option based on your preferences and availability.
Q: What if Ambire Ice cannot be shipped to my country?
A: Ambire Ice is designed with a DIY (Do It Yourself) option, allowing you to build your own device.
All the necessary design files are available, including:
PCB and battery holder files, ready for manufacturing through services such as JLCPCB or PCBWay.
3D-printable enclosure files, allowing you to print the Ambire Ice case and battery holder yourself or use a local 3D printing service.
You can find the resources and instructions on the Ambire Ice website.
Note: The DIY option requires some technical skills, but don't worry! We'll provide detailed step-by-step tutorials covering both device assembly and firmware installation. It's also a great opportunity to have some fun, learn something new, and develop new skills along the way.
Privacy and personal information
Q: How does Ambire handle customer information?
A: Privacy is a core consideration behind Ambire Ice, including the ordering and delivery process.
We aim to keep customer information within Ambire's own systems wherever possible, minimizing reliance on external service providers.
We also recommend using a P.O. box for delivery if you prefer not to share your home address.